So, the impersonal ATM spit out a card telling you how much the brand loves you. Hmmm.
Personally, I like it when the bank remembers who's money they have in the vault. I like walking in, having my banker greet me by name, and offering to take my motorcycle helmet off my hands so I can dig in my wallet.
I suppose a little "thank you" is nice every once in a while, but I'd prefer just to be treated like a person at my bank. That's why I don't bank at B of A anymore.
The FEES man, my god, the FEES!
Simon Ashton
· 1 year ago
Oh, Lucas - so cynical!
I know it's not a lot, but I think it's a nice gesture all the same. It would probably make me think better of them if I got on, just every so often, not necessarily every time.
And it's not a replacement for that personal touch, but if you're going to an ATM, there's not a whole lot they can do about that anyway...
Matt J McDonald
· 1 year ago
I agree that the ATM is a non-personal way to do your banking, but in this case it was my call to use it. I've had nothing but good experiences inside the Wachovia branches I've been to, and have nothing against face to face banking, but sometimes it's easier to hit the ATM if you're in a hurry.
Also, I think the big difference here is the fact that they actually did take the time to thank me with a thoughtful little insert.
Couldn't agree more about wanting to be treated like a person. Thanks for reading!
ani
· 1 year ago
With the banking system in a tumble with hints of massive accounting fraud, I think this means they actually counted you twice on the annual report. Good show, Wachovia.
Matt J McDonald
· 1 year ago
The double edged sword! But honestly with the way my account is, they could have counted me more than twice and it wouldn't have made much of a difference to their bottom line.
stshores24
· 1 year ago
Yes, we got one of those too. It was a neat touch! I was expecting a Cracker Jack-style surprise, though. :)
Matt J McDonald
· 1 year ago
Haha, agreed! I would have loved a temporary tattoo or mini trading card.
stshores24
· 1 year ago
LOL! A Wachovia tatt with the logo on it...heck, I'd go through the ATM a few more times for some of those. :D
DT
· 1 year ago
haha...I can see it now...collect all 7 and win +.01% interest until December '09. :)
Susan
· 1 year ago
I agree, a simple splash of creativity coupled with a sincere statement of thanks can make all the defference
mac
· 1 year ago
Wachovia is a crooked bank. They play so many loop holes and bribes that they pay no taxes. Check the facts
Matt J McDonald
· 1 year ago
I don't know anything about them being crooked or not paying taxes, but what I do know is that they put a nice little message in with my cash and I appreciated that.
Tiffany
· 1 year ago
I'm thinking that ATM fortune cookie messages would be a big hit !
A Stumble for your efforts :)
Mike
· 1 year ago
Too bad Wells Fargo is acquiring Wachovia. You can kiss anything you liked about your bank goodbye. And this comes from a Wells Fargo employee. Get ready for fees, impersonal service and sales sales sales.
Atif
· 1 year ago
The bank's name and the upper management may be changing but we know what Wachovia stood for. That personal customer service will remain our # 1 priority and of course who doesn't like to sell?.....Obviously it's a change but it will be a subtle and prosperous transition...... And this comes from a current Wachovia employee! :)
All Comments
Personally, I like it when the bank remembers who's money they have in the vault. I like walking in, having my banker greet me by name, and offering to take my motorcycle helmet off my hands so I can dig in my wallet.
I suppose a little "thank you" is nice every once in a while, but I'd prefer just to be treated like a person at my bank. That's why I don't bank at B of A anymore.
The FEES man, my god, the FEES!
I know it's not a lot, but I think it's a nice gesture all the same. It would probably make me think better of them if I got on, just every so often, not necessarily every time.
And it's not a replacement for that personal touch, but if you're going to an ATM, there's not a whole lot they can do about that anyway...
Also, I think the big difference here is the fact that they actually did take the time to thank me with a thoughtful little insert.
Couldn't agree more about wanting to be treated like a person. Thanks for reading!
A Stumble for your efforts :)
of course who doesn't like to sell?.....Obviously it's a change but it will be a subtle and prosperous transition...... And this comes from a current Wachovia employee! :)